We all know what needs to be done. Through brilliant training, the service keeps improving. Bev, Customer Host Trainer. "Making sure people are at ease is the essence of what I do."

Accessibility Information

FAQs

Here you'll find a selection of frequently asked questions about everything from job applications to rates of pay. If you can't find the answer to a question you have, please feel free to get in touch.

Q. How do I apply for a vacancy at FGW?

Once you have found a vacancy you are interested in, click the link to the First Group site to find out more about vacancies at FGW and other First businesses in the UK. We will ask you to set up an account using your email address - this will allow us to contact you about your application. This will also allow you to log in and out of the form so you can take a break during the application. Your application will not be submitted to us until you click the 'submit' button.

Q. Do you accept CVs?

For most of our vacancies we will ask you to apply on line.

Q. Do you recruit for part time positions?

Yes we do. Please check the vacancy to see if the position is part time or full time.

Q. Can I apply for more than one vacancy?

Yes - you can apply for as many vacancies as you wish. Please review all the information relating to the role and think carefully about what you want to do and where you wish to work before applying. If you're applying for more than one role, treat your applications separately and adapt them accordingly.

Q. How long will it take for someone to contact me?

We aim to contact you within a week.

Q. How long does the recruitment process take?

We would normally expect the recruitment process to take no longer than six weeks.

Q. If I am not successful, can I apply again?

Yes you can, but for some roles we will ask you to wait for a period of time before reapplying. This is to help you develop your skills before applying again.

Q. Does FGW promote from within?

Yes, in fact there are no limits to how far you can progress. All our posts are advertised internally and we encourage internal promotion and development.

Q. How old do I need to be to work at FGW?

You need to be minimum of 18 years to perform safety critical roles and those involving sale of alcohol, and a minimum of 21 years old for Driver roles.

Q. Do you employ people to work on the railway tracks?

No, First Great Western operates train services, however, we suggest that you visit Network Rail's website www.networkrail.co.uk to find out about roles in this area.

Q. What are the pay rates at FGW?

This varies depending on the role you apply for. For more information on pay rates please refer to the individual vacancy.

Q. How often do I get paid?

You will be paid four weekly, 13 times a year by bank transfer.

Q. Do I have to pay for my uniform?

No for many roles full uniform is provided to you.

Q. What documents should I provide as proof of eligibility to work in the UK?

If selected for an interview at First Great Western you are required to bring all necessary documentation regarding your right to work in the UK. This is required under Section 15 25 of the Immigration, Asylum & Nationality Act 2006.

Do not send any original documentation with your application, as you will only be required to produce these documents if you are invited to interview.

Q. Is your online application form secure?

Yes, it is secured to ensure all personal information is protected from unauthorised use. You will be asked to register using your email address and a password known only to you. We will use your unique email address to contact you regarding your application(s).

Q. What if I don't have my own computer or email account?

There are a number of places in your local community that have free public access to computers e.g. the public library or Jobcentre Plus as well as internet cafes (for a small cost). They will be able to advise you on setting up a personal email account.